Refund & Return Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. In the case where the cancellation is done after 12 hours and it is still possible to recall back, there will be a cancellation fee of US$19.95 or the shipping cost incurred which ever is higher.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. Our highest priority is to make you happy, so everyone who shops on sebastian7.com receives the following guarantees:

• full refund if you don’t receive your order
• partial refund if the item is not as described with picture evidence submitted within 7 days of receipt

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address or fail to provide contact number)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

We do not cover the shipping cost of returns, and do not offer pre paid return labels. The shipping cost will be covered by the buyer. Refunds will be made as store credit and a gift card with the refunded amount will be emailed to you. No refunds will be processed to the original payment method.

You can always email us at support@sebastian7.com or send us a message on Contact Us page.