Wedge Sandals
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
it's really nice and comfortable
Flip-flops are very beautiful, light, soft. In summer, the leg is a little swollen and that it was comfortable
Very comfortable, they weigh nothing. Shipping very fast!
Looks OK
Excellent, very comfortable sandals.
Light, comfortable, reached quickly. My wife wear to work, like it. Recommend.
Very flexible, pleasant to wear
Yes I received it well. And I have Ordered another immediately
Excellent sandals, ordered for mom, really like. Thank you very much to the store.
.. Slippers good quality material is very soft and advise everyone
Very light, the quality is excellent, but on a narrow leg, the day wore at work a little stretched on the R. 38 ordered 39 norms. For the day the legs are not tired, very comfortable.
Slippers are good, but it seems heavy to me. I bought a second change of shoes. I do not know how much will be worn?
Liked, very good
Very nice. Thank you.
Everything is fine. Thank you for the gift. In my 39 came Chinese 40.
Thank you. Goods Received. comfortable, light slippers. I ordered for 38 size on the size grid of the store for the length of the foot 25- 40 size. I have a foot of 25 cm. It would be possible to order 39 size on the seller's grid for the length of the foot 24,5 cm. Would also fit.
It came quickly, for me were not very comfortable to wear, on such a platform I take the first time, maybe who wears such shoes, like them. Very sweat the legs, with which usually there are no problems. I bought for work on the second shoes.
Ok
Beautiful sandals and looks very good quality, the color is beautiful and are too comfortable.
Very comfortable and nice