SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good
Excellent !! arrived quickly... good quality.... (Size 7... I took size 7.5 and came out fine)
The product arrived, fit and comfortable. Thank you very much :)
Dear friend, the package came. very big thank you. your shop and all the workers are just super.
Very soft and warm, but the first time I ordered 37, turned out to be great, 7,5-wonderful.
Liked boots, light, soft. I bought for my husband for work, he's a driver. Size 11 per foot 27.5. They fit well, you can still wear a thick winter sock. The boots themselves are wide, comfortable, the sole is soft, the pedals are well felt in the car. Thank you.
They agree with the description. Fit, another thick sock can be worn. Light
Very good product
According to the description. the size is accurate. we took a larger size. you can order exactly in size. I am very satisfied!
Boots are just a described, I love that they are so light. Size is correct and shipping was very fast. I really hope they are good for walking on snow and ice during winter. Thank you.
Everything is fine. Fit in size. Delivered quickly.
everything is good
Product quality... I order not the first time.
The quality is excellent, we order not the first time, in size 42 with a margin for a terry sock, I recommend
I like it
23.5 feet for size 6.5 slightly tight Boot quality acceptable
Not the first time I bought from this store, delivery is fast. I recommend to everyone.
Shoes are excellent. I already wear such black. They really don't get wet. And they are not cold in winter, at least up to-3, colder we did not have. The store sent quickly and they reached my city fasts. I am happy with the order, I recommend!
Everything is ok, as in the description. The size corresponds to the table. On a broad foot.
I ordered a fourth pair-everyone likes it.
Good
A second time. AND would recommend! The 36 size 6-ka with socks thing!
Good boots, soft, and similar to the goloshes but not rubber :) but to work properly. Definitely match the description of the store, non-slip soles. Arrived very quickly, monitored. Definitely, recommend seller and goods.
Ordered her husband, he liked it :) THANK YOU :) all come with right size :)
Imagined. Come well packed, size fits. Very light, soft.