SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
nice
The ring is interesting, for every day. My wife is engaged in astrology, she will like the gift and will be happy wife, I will be happy :)
I like the ring. I recommend the store
The ring looks very unusual, the inscriptions are made quite clear, not vague. The store answers all questions, a very responsible comrade, is worried about his client. Many who sell such trinkets do not even answer questions, the parcel comes well. "No matter how beautiful the peony is, it should be supported by the green leaves" and we should support this friend. Good sales to you my friend!!
Correct delivery, original article, passing a chain thoughtfully the ring turns into original jewelry.
The ring is bulky, the fences are large, I do not know the material. Nice bling.
Very good!! very nice item!
Nice thing. On the finger is not aesthetic but as a pendant-chic
It's very pretty but too thick to be used as a ring for my finger, better as a pendant. It is pretty and came quickly.
Nice product
Cool ring. I recommend
Delivered fast, without damage. The thing is certainly nice
It's beautiful.
Awesome! Too fat to wear as a ring but nice necklace.
Nice and strong. Happy
It’s cute and a little too bulky for fingers but exactly as described
Really neat design. Very clever.
Looks good. Wide on the finger.
cool!
Ring not to wear on your finger too ordynarny
My daughter and granddaughter will be so surprised. These are beautiful. Fast Ship & Delivery to US, too.
Beautiful ring! Smooth turns and very fun to toy with. Accurate size. Thank you, store!
Wow, these rings are so great! Beautiful. Made solid and opens well. Letters and symbols are clearly inscribed. Chunky for an everyday ring but may wear from time to time. Great to wear as a statement necklace. Would buy them again, if I needed more.
Pretty cool thing. As a ring, of course, it is not convenient to wear, but on the ri will go.
Good morning, I confirm that I received the order And that everything was in perfect condition I thank you for your seriousness Cordially, Celine.