SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
925 silver
Excellent, I already had the same ones
Cute earrings, thin, but look not bad. Packed in a box and a lot of spare plugs, which is nice.
So cute! They appear to be genuine sterling silver too. I would definitely recommend buying!
Perfect
Product as described, super fast, well packed, great store, super recommend this shop very worth, unique products.
Like the description, very beautiful.
Loved, do not know if is silver, is quality! Arrived super fast!
Earrings correspond to the description. Each set was in a plastic box, to the metal fasteners put 4 more spare silicone. Metal usual.
Thanks.
Cute!!! Well packed, came in a plastic box. Arrived well ahead of time. I recommend this store.
i thought the earring was a little bigger but I'm happy anyway!! i found it very beautiful, but it's not as white as in the picture, but that doesn't change anything!!! great price
Very nice. The cat on one side and the fish on the other. Cute. Only negative point for me, the peaks from behind are a little too long but it does not bother. To recommend
The shipping was fast and took about 20 days to arrive in Brazil. Well packed
Carnations otpad! Straight As in the picture. And the test is worth it. Come in 15 days. Very satisfied!)))
Very Serious Cat! :) it's so funny marked with a muzzle and you see that yourself! :) The design is just super! Two earrings are different: a cat consisting of two parts-a head with front paws and a body; and a fish. I do not know how silver it is, and I can not yet tell whether the metal is dark-I have not worn it yet, but for such a price the earrings are super!!! I gave only 170.63 rubles. Well, I'm not going to swim in the sea, and for such a price you can order ten sets, for the rest of your life :) I chose, by the way, several, several There are those who exactly the same kit sells for a thousand, and what Silver is also well understood. In general, I do not see any more sense to take. I ordered 13.04, already 12.05 put in a box. Very quickly came for such a cheap goods. Sometimes accessories with Ali can be waited half a year. In the kit there are metal fasteners and four silicone. I'm very happy with this! Silicone well hold carnations, I use them for other earrings too
Продавец супер! Доставка супер быстрая, всего за две недели дошли серьги! Проба серебро стоит, смотрятся классно! Хорошо упакованы, пластиковая коробочка очень удобная чтобы все детали были в одном месте! Так же продавец положил дополнительные 4 запасные силиконовые заглушки. Я очень довольна! Всем рекомендую!
Todo ok. Muy bonitos, venían con estuche y tres pares de topes. Recomiendo vendedor.
It comes in a very lovely box! A beautiful detail!
All right, little earring. Very cute Sent quickly. All is well