SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They were really long and fit well
I like them, they are a bit tight on the thighs but I do have more muscular thighs. My waist is around 24-25inch but waist is super adjustable. I do have to say that are very long but I am also very short so.
Cute. Worth the buy. Thanks store
Super cute and long so they fall over shoes but still cool.
It’s a perfect fit!
It fits great
I love these pants!
These are amazing I love them so much! They are just a little big on the top part because I’m pretty skinny but after folding them down they fit just fine. They are also very long, way longer than I expected and I do consider myself to have pretty long legs… But none of the less they feel great they look great they are great quality I love them so so much!!! :)
Exactly like the picture!! Nice and thick with the drawstring and everything. Not see through at all. Pockets are nice and large. If you have larger thighs than the thighs will be tight. Oh and when you take them out the bag don’t be scared they are long. Holding them they are as long as I am tall!!
Honestly really loved these fit right, very comfy
Stacking was longer than expected but I still love these! The make my body look so good.
The sweats are great !! Only 2 weeks to come ,I was alil suspicious when I received the sweats because they pant legs were extremely long ! & I mean long but once I tried them on they fit as they should , the Long legs were for the stacked part .. duh lol but will order again
I got these in a size Medium and I was scared it was going to look really cheap...but it didn’t and the material wasn’t super thin like it’s ok to wear in the winter season. I’m 130 and 5’2 so I hope that also helps with sizing. I like baggy clothing but I also like my sweatpants to fit tighter sometimes so I wonder how a small would’ve worked out.
Ordered 9/25, received 10/27. Shipping sucks but they came in the listed timeframe. They fit amazing! I can’t wait to style these the way I want. The fabric is thick and the lining is perfect. The pants are exactly as BOOFEENAA advertised them.
I saw people wasn’t uploading pictures so I had to come through! Lol, they are very comfortable and cute I recommend getting!! Definitely wearing these for my birthday I wear a size medium btw! I’m a 154 lbs but if you wanna see my full shape just go on Instagram @j4niyah.
I love the material! Ppl are out here selling thin stacked pants. These are perfect for the fall and winter.
I love this item very cute and exactly like the picture I will be ordering more! Shipping was very quick took 2 1/2 weeks.
Very comfortable. Has a good stretch to it at the waist lining. And they’re very cute! Looks just like the picture. Got a size in large.
Don’t like the fact that I had to wait for almost a whole month for them to arrive but besides that they are super cutee. Only thing is they are not really as thick but they are thicker than leggings. They are not see through.
ordered 9/23/20 received 10/23/20 they are soooo cute when you put them on!!! i need more colors for sure!