SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came quickly. Size fit very well and wonderful. Dress easily, do not press.
Came quickly, light, came in size. You can remove without unfastening, on a high rise will do. I do not think that super warm, on itself. Do not smell like glue, in quality while there are no pretense
Very nice boots
I looked at the reviews. All as in the description, the dimensional grid corresponds. Quality is good. Thank you store. Recommend
Very nice
Boots are very light. In winter, of course, you will not go down the street, took to work instead of replaceable shoes, we have a cold time in the room. Thank you store.
Perfect thank you
Everything corresponds to the photo, odorless. Delivery fast Recommend.
Nice spacious warm winter booties
they are very nice and I love these boots, they look they are of good quality and are very comfortable.
спасибо, очень славные полусапожки, надеюсь не будут скользить, протектор хороший, всё как хотела для уборки снега вместо утеплённых калош. доставка 10 дней в почтамат, что оказалось удобно. размер 25 на российский 37, широкие
Сапожки пришли очень быстро. Классные,не ожидало что такие хорошие. Очень удобные с носками будит очень хорошо. Спасибо большое продавцу. Советую этого продавца. Очень ответственно относиться к своему товару и к покупателем!!!
Супер быстрая доставка) заказ 24 августа , получен 03 сентября) размер подошёл на широкую ногу 39 размера.
на 39 русский размер подошли хорошо
Отличные сапожки ..Легкие! Мягкие ! Ногам в них уютно!..свободно в меру ,как надо-не лишнее и не маленькие.Мой размер ноги 25 см и широкая 11 см.Взяла размер 9.5 ..и не ошиблась..все норм.даже напялила ,не поленилась ,теплый толстый носок и не жмет.может быть и стельку положу .так как это материал и все таки в отличие от кожи он подстраивается под ногу..Думаю, даже если у кого-то нога не такая широкая как моя , все равно будет хорошо..можно будет одеть и два носка шерстяных))) я все равно ориентировалась не на ширину а на длину.На ноге смотрится компактно.аккуратно.Благодарю Продавца за быструю доставку и хорошие сапожки!!!!..Насчет того скользкие или нет еще не знаю,нет еще ни снега ни льда))).но должны быть не скользкие ,так как подошва резиновая и есть типа шипы.фото прикладываю.РЕКОМЕНДУЮ !!!
tres satisfaite
arrived to me in 6 weeks, it was tracked well. The quality is very good, it is nice and very warm. I recommend the store,
Все соответствует. Спасибо продавцу!
спасибо. 24,5. подошол размер 7,5. на русский размер 38. даже на тёплый носок отлично! продавцу 5+!!!
Заказ пришёл очень быстро, 10 дней в Калужскую область. Упаковано нормально, внутри вставлена защита от сминания. На 38-39 заказала 9,5 самый раз, можно носок потолще одеть, на ногу проблемную в том числе, широкие, с косточкой, на любую будет удобно. Я заказывала такие но не высокие, они классные, проходила всю зиму, не промокают, теплые , совсем не скользят, удобные. Отлично моются. Рекомендую к покупке!!