SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super comfortable and pretty. Fits perfect.
Great! Just as described. perfect fit.
They are perfect, super hot. I am delighted
Gorgeous slippers! Very much recommend. Soft and comfortable. Can be machine washed only not dried in the dryer.
Home use in the morning, I like it, it's warm in the legs you just need it :) I roam around and I just stand on cold weather, but it is already warm in them :) It's nice
Super I recommend
I just love these slippers. The races in the Netherlands are cold. These slippers are very warm feet. And the legs are very comfortable in them. I recommend everyone!!!! This size fits me.
Very comfortable, warm my feet it's okay I recommend
Delivery ahead of schedule, perfect packaging, the color is accurate to the picture, the quality is excellent I recommend the store 100%. I recommend! By the way, in addition to being very comfortable.
Very good quality and very beautiful! I bought them in beige and I am very satisfied with them!
I like the slippers very much, soft, light, comfortable. On the foot 23,5 cm took Size S(38-39) -just right. But who likes to be freer, please take one size bigger. Definitely recommend!
Excellent goods, fast shipment and delivery. On the size 38-39, ordered 42-43, came up perfectly, freely, not in the butt, there is a place.
Good, soft slippers. Took on 37 size. They sat down well. Walking is convenient. Very warm
so soft!!! i love them! order two sizes larger than your normal size because they run small. i’m a size 40 but got a size 42
Slippers look just like the picture. Sizing is a bit on the small side. I usually wear a size 40/41 went one size larger as recommended by other reviews, but find that I could've gone up a little more. They do fit at size 42/43, but only just. The slippers got to Canada really quickly, but it took a bit to go through customs. Still got here before the expected delivery date! There was no need for communication
Fluffy and. And soft. You have good hair. I'm looking at 245 40 -41, but I'm just right. The floor is also light. Height. It's just good.
The spouse is very pleased! Warm and soft! Don't slip!
Ordered size 40-41 for 24 cm foot. Fits good with extra 1/2 inch space. Better than being too small. Quality is excellent! Fast shipping to US!
Wonderful sneakers! At its 38 took 40-41. Sat back to back-no more, straight on the leg
Amazing so soft and comfortable!!! Great product for the price highly recommended! I ordered a second pair to give as a gift
Great products and fast shipping. This is my second year of buying the same slippers.
I liked the sneakers. The size on the sole is indicated 38-39 I wear 36, these came up but back-to-back, who likes a little freer you can order more by size. Color and quality at altitude, soft and warm. To whom the review helped with the choice, put laik)
Sneakers are cool, soft my size is 39/40. They sat perfectly! And delivered very quickly)
The goods came for a little less than a month, partially tracked. Slippers as in the photo and in the description. Sneakers as in the photo and in the description, sewn neatly, the seams are even. Color red brick, with beige trim. Inside is an artificial short fur, the legs are very soft and warm. Sneakers ordered as a gift, for this size took on another person. I hope so. Some wrote little. On this took on 38-39 p sneakers 42-43. At me the length of the foot is 24 cm, I wear 38R, when measured, about these sneakers to me big on the insole inside by cm 2. about the quality only time will will
Satisfied