SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
the bracelet and necklace were very nice. the size perfect. the color i hope stay the same. the price was ok. the delivery was very good on time
Exactly the same as in the photo, the bracelet looked small but it's been perfect.
perfect!!! looks expensive. very nicely polished. I recommend.
Absolutely beautiful!! I can’t wait for my boyfriend to put it on me <3 the metal is high quality and fits my wrist perfectly
WOW, AMAZING BRACELET !! Just as others described these are solid bracelets with detailed design. The CZ stones are of good quality as is the key. These would make a great holiday gift this season or a gift for a loved one. I would buy from this store again with confidence. Thank you!
Love it
The product arrived in the estimated time and in very good packaging does not suffer damage as the store put more measures, good service.
Quality is not bad, worth your money, a loved one will like the gift
I love it.
Saw this for $45 on Instagram. Shipped pretty fast. It’s beautiful. The key works. It does not turn once it’s on, meaning put the heart on the top of it’ll be on the bottom of your wrist. LOVE THIS. So does Daddy.
This set is solid and very beautiful in person and I will be buying another set to give away as a present.
good quality recommend
Nice ....
Wow - that was fast - less than 9 days to eastern Canada. Never seen that before. Stainless for jewelry has its virtues and the concept in this piece has made good use of that. The lock and key mechanism takes a bit of learning, but everything works. Best to measure wrist before ordering - smaller is best bet.
Very beautiful paired pendant and bracelet. It seems not bad, but it presses a little ..
very fast shipping, item like description
Good
Superb.. Delivery very fast
Looks exactly like on the picture
Beautiful bracelet
Wonderful
The order is very satisfied! The quality of the product is good, the store sent quickly! Recommend!!!
The pendant bracelet is very beautiful and I am very happy. I appreciate the possibility of engraving. Thank you very much. I love it
The fastest order that was made online. Highly recommend
very nice product, the metal is much better and higher quality than I expected, I'm really happy! I would definitely recommend the store. the product came fast too.