SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The same picture, super fast shipping
Very fast shipment. Everything is beautiful, smooth, working. Thank you.
Lovely, came quickly
A fairly tight opening and a short chain.
The pendant is identical to that of the photos to begin with, it has arrived together with a separate chain. Very happy with the product. Thanks!
it’s very cute ty
very satisfied with the product
It arrive many days in advance of the expected. I would definitely buy many more again. As for the material it is very good and it is seen to be stainless steel. My clients are very happy with their orders.
Beautiful pendant, thank you! :) you can insert a photo there-we are happy
I thought it would be a little bigger but I still like it a lot and the truth has come faster than I thought
Come with a cute velvet cover, I don't like the glitter of the material
Very nice to put photos small chain slightly thin but okay thanks
The order came quickly, a beautiful thing! the silver heart looks expensive, but the most important thing is that it's a good gift. I hope that when worn it will not lose its its appearance
Product conforms to the description. I thought I 'd get it more time. Quality OK for what I want to do. Fast enough delivery. Happy with my purchase.
It's very nice. Well packed He arrived fast Only it's very hard to open But all good Thank you
Beautiful come in bags apart the chain and the said. Beautiful
The size is bigger than I expected, but still a very cool pendant
Thank you very much to the store my קבלתי the chain I love very Kiss Kiss Kiss
As in the description. I'll buy back with this salesman next time
The medallion is just wonderful, gilding glitters, looks nice, and most importantly, it is large enough. I thought it would be smaller, but it's even better for me. He may have a buckle, but in principle it also works tight. It came, by the way, even before the expected delivery, which is also on my hand. As in any way-it's a gift.
Bon, fast delivery
Just as pictured
Charming. Does not reveal when moving, looks cute. It came very quickly.
Beautiful
I really like it.