SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Quality is good.
It came well fast it's good quality I get big size m soon I will order one smaller thank you.
very nice, fits perfectly and good quality, definitely recommended!
item arrived very quick! it was well packed in a plastic, re usable bag
It arrive in less than expected goes very well
Super type good thanks to the store arrived very fast
The goods received. Thank you very much to the store
I did not guess with the size. At 46/48-xl is large, you need a smaller size, and for correction it is better to take M. the quality is good
Equal to the photo and excellent quality order 1 size less XL if stretched a lot
Perfect product, size s small is what I wanted, arrived ahead of time, super indicate.
Good quality and fast delivery. Medium waist panties model, size M is somewhat large for measures 68-88.
The product identical to the picture delivery never seen excellent received in 3jr
Very happy It affects it selling almost flat and beautiful buttocks The dreams of a woman's body I have an edooooore. Arrived after a few days.
Perfect for wearing under shorts or dresses and fast delivery
received very fast. loved it and it looks great thank you so much. would order again
item as descript highly recommended store A++++++
Très contente de mon achat rien a dire merci beaucoup
Very satisfied with my order sends and fast delivery I recommend this store
Really great! Sizing is accurate. They are comfortable and well made. The padding is good, not too exaggerated, looks natural. I would prefer a little more tummy control but they do the job. They don't seem to roll down but will have to test for a full night. I recommend these, the best I have come across
Order sent fast. Delivery on time. They did not communicate with the store. The goods are very good quality. Everything is sewn well, the shape is excellent, it also sits perfectly. Who were ordered all satisfied. Although we thought that the bullshit was full and turned out to be the opposite, everything is fine in general! Thank you seller!
Pretty good and shipping is fast.
Fit in size, super.
Is very good, I love it
thanks to store
❤❤❤❤❤