SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product
Good stuff but expected bigger space inside.
Perfect condition. Extremely good product. I would fully recommend
The box came quickly, whole, well packed. I did not like the fact that vertical boxes are completely removed, on the one hand it is convenient, and on the other it is not convenient at all♀ Also the height of the drawers is not big, all my numerous ornaments on the neck are too long, so the height is not enough, because of this they have to fold several times, and it is very not convenient. Therefore, I think such a box is best suited for earrings, rings and bracelets. Still the width of the drawers is not large, the earrings of the ring do not fit.
Perfect my wife :) will like it
Very good box! Without scratches and cracks. Packed qualitatively, in foam
Stand just super! Large, roomy, stylish, you can immediately see all the decorations and will not forget that you have :) the packaging was very reliable, the stand was in a frame of foam and all this in a very solid box, finished without a single scratch!
Very beautiful and good storage box, exactly what I wanted, came in perfect condition well packed, I recommend
Product comes in good condition and in very little time to Chile.
Corresponds to the description, packed perfectly
I love the box. Very recommended.
Love the design, finally I can put all my earrings at one place.
Very comfortable, well-made, high-quality casket. She took only for chains and carnations. Very roomy. Reached for a month in the composition of one united parcel. The store packed the box in a box very well. Such a fragile thing came in excellent condition, nothing was damaged. Thank you!! I recommend the store!
Packed perfectly! Quality surpassed expectation) I advise!
The box is super! Exceeded all expectations. It was big enough. Vertical divisions are different: for earrings-carnations, different holes. Two others for hanging earrings and chains. It was very well packed and the box itself is fixed, and packed in foam and box, such a full package. All decorations fit perfectly. The casket is quite large. Plastic is good, without scratches.
Comes exactly as described, he has been perfect and super well loved packaging!!
Shipment has come in two weeks. Casket ideal, great packaged. Recommend very!