SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I ordered nothing particularly waiting for such a cost :)) I have a narrow female leg, insole 28.3 somewhere, took 47 size. They turned out to be quite free, there was a calculation just on a winter sock, so norms. Very free in the front, but, again, with a toe just right. I thought that because of the synthetic fur, the leg would sweat and freeze, but it turned out to be quite warm! Even on-4 norms without a sock, I'm shocked. They are really soft, you do not need to wear even. The quality is excellent, much better than in standard stores. (For women with a large size: on the leg looks massive, not very elegant, with dresses such to yourself)
Super comfortable, warm, ok
Absolutely GREAT. I just love them Nice color (as pictures), good looking. Received them quite quickly, I mean quicker than expected, delivery of quality (well packed). I will order my next pairs from your company. Many thanks for your professionalism.
Boots class thank you very much
Amazingly good, genuine leather.
Identical to the description, super beautiful and quality!
It is one of the best purchases I have made in this, for me, the best online store. Top quality products, its workers are on the lookout for any type of incident, excellent service, the boots are wonderful and in my opinion at a very affordable price
The gift of my best friend she is simply delighted
It's a good choice. I like to wear these boots.
Super perfect soft shoes
They turned out to be a little big. Almost 2 sizes.
The order came in 25 days in St. Petersburg. Boots are satisfied, thank you to the store! The quality is good, the size approached, but full people should consider that the shoes are narrow and can slightly shake on the sides. Ordered with fur, quite warm and soft
très agréables a porter
Perfect thank you
Nice pair of boots, good quality, the leather looks good quality and is flexible, take one more size, they are narrow. Only downside, I ordered a pair of sky blue, and I received Dark Blues... A second pair of colorful laces provided with.
I order as us 42 and I’m a women’s 9.5! They fit great and look so real! Highly recommend
Good quality, ready to walk long hours with these good shoes
Beyond perfect, look, feel, and making my friends jealous. I will.be buying a couple of more. I'm a 9 and half mens. They fit okay if a little tight so would recommend a size up but other than that. They are pepricleres. Saved easy over £100, and would anyone else to do the same. Just get a size up and you will be 100% satisfied