SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Wonderful Bag. can be worn as a backpack
I like the handbag very much. Big One. Thank you very much to the store... Good luck in business.
Very good bag! Well packed! Come quickly!
Bag as in the photo of the store. Mom really like it. Recommend
Bag chic! I dreamed of that! Lots of pockets! Very good quality! In the Mail went very quickly. Many thanks to the store! I wish all such were!!!
The bag is very satisfied. The color is beautiful, when buying doubted, but was very pleased with the choice. Sewn very high quality, there is no smell. I will order one more for my daughter.
Thank you store. The goods were delivered quickly. The quality is very good, universal and roomy. Many pockets are soft to the touch. Looks very stylish pleases the eye. I recommend the goods to buy.
Very good bag, large, roomy, I'm very satisfied. Thank you
The bag is excellent, for a long time about such a dream, roomy large and soft. The store sent very quickly and delivered quickly, in general I recommend the store. to the store 5 +++.
The bag fits the description, packed well, the material is soft to the touch and odorless - weathered quickly, many pockets, locks on zippers work well. I recommend the store!
The goods correspond to the description, came quickly. There is a smell of chemistry, I hope that it will fade. How long will it last leatherette hard to say. Sewn neatly.
Refund made due to non-delivery because of COVID-19
The bag came very quickly. Packed in several packages very neat. Large in size and with a bunch of pockets. Happy with the purchase.
A beautiful bag, very comfortable and roomy. Quality at altitude, color in reality is even better than in the photo. If someone else doubts-take it, you will not regret it!
Excellent roomy bag. Well, of course, it can be seen that not the skin, but there are many pockets both inside and outside. The bag was ordered for the employee and she is very pleased that the expectations coincided with the reality.
Many thanks for the goods received! Everything is fine! Absolutely corresponds to the description! Quality is fine! Delivery fast and packing is excellent! I recommend to everyone from the heart! Be sure to order more! Nice to have such decent and responsible suppliers! thanks a lot for received goods! Everything is fine! Completely consistent with the description! Perfect quality! Delivery is fast and packaging is great! All heartily recommend it! I will definitely order again! It's nice that there are decent and responsible suppliers
Highly recommend a large backpack from this store! Thank you store! the quality is gorgeous, similar ecoskin has already experienced on another bag. I wear in winter in-40 and in summer in + 30 three years. Not that I was super neat, but somehow the handbag does not scratch, does not scratch, looks like new. I'm sure the backpack will serve me for not one year. Red color is very beautiful, not cheap. All details conform to the description. I am very satisfied, especially since the delivery is fast. To get the smell out faster, I steamed from the inside with a steamer. Can be loaded and carried immediately)).
The bag is good, the color is closer to Brown, roomy, there is a small smell. Hot ate light gray, but this color was absent, ordered this, the purchase is satisfied, see how it will be worn.