SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
nice
Fast shipping
Very stylish and elegant. Draws a lot of attention and people are curious about its functioning. Very good!
Came all well like While the store is working thank you very much nothing broken not scratched was packed well
Congratulations to the store for the shipment, because it arrived very fast, and everything perfect as the description.
It is cute the watch came to me thank I recommend to the store
Very beautiful watch, I liked it a lot.
The watch and very good liked very nice
Excellent
The very beautiful spectacular watch as they show it in the images... We ask for the silver and it is divine thank you
A watch at the top for lovers of elegance and Excellence❤️❤️❤️ Soooooo amazing watche. I love it.❤️❤️
Better if have with in watch box... It's like only raping
Beautiful watch and according to everything as description! Congratulations to the store and the store, the delivery was made just before the deadline!
The watch is interesting, but personally I did not like myself (a matter of taste), but the bracelet...
It is exactly like the very beautiful ad by the way. I have a very thin arm so I had to take three links from the bracelet and the bracelet was big. Was sent real quick, nothing to complain about.
Before the tentative date, nice, working, Thank you very much. I will continue to evaluate, if there is anything strange I will let you know. So far so good. Thank you very much.
That's the second one I buy. Besides being very beautiful, it draws a lot of attention. Works perfectly. It's sensational.
The clock looks great, it's not very big and it's light, it came in about a month and it works perfectly, it's also very easy to read the time. Purchase and store are recommended.
Excellent product I liked very much thank you I liked thank you very much I recommend
It's very elegant the watchEn as described in the photos and videos of the publication arrive super fast 15 days approximately thanksSeller I recommend
Fine heavy quality and beautiful watch, and delivered within 14 days. Thanks
Very nice!