SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ideal size. Finishing is good. It sounds very good and battery life is several hours.
It works very well, communication with the excellent store, thanks!
I’m honestly surprised these headphones work well! The sound quality is great and they’re really comfortable. They last about 2hrs of continuous listening after a full charge which isn’t bad at all for the price. Happy with my purchase!
They arrived fast and in good condition
Good. Come quickly.
Good packaging and the product is As the photo shows.
Very friendly, answered ALL the posts, very fast shipping. The quality of the earphone is very good for the price and the battery tough enough.
Headphones are chic. Although not the original APPLE, the phone recognizes them as original airpods :)
Very decent for this price.
Very good product, good sound, easy timing highly recommended
The sound is good, very satisfied
Good product
Good product similar to airpods
Headphones correspond to the description! Looks like the original! Purchase is happy, audibility is excellent! no problems! the product came very quickly
Great phones and great sound quality. Everything works fine. Great value for money. I would recommend this store. Cheers
Excellent headphones!
Everything works. The sound is good.
Very satisfied with the product and shipping was super fast. Thank you!
Pts came quickly! Everything works! Sound is normal but I would like louder!!! But the price-quality matches
I like the headphones, all as in the description, look good, the charge is quite enough. The sound does not wheeze, the basses are also not bad, that's only for me a bit soft and if you listen to high volume people around you will also listen to music with you. But for this price everything is fine. In the ear, the headphones sit comfortably, do not fall out. The store is well done, sent everything quickly. Many thanks to the store for such good service!
Ok rewarding
Arrived earlier than expected, good quality product.
Good product
Good quality
Worth your money. Good quality.