We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
15795 ROCKFIELD BLVD SUITE G, IRVINE, CA 92618
Everything is cool, the quality is good, it came very quickly, I recommend :)
Super great thing, quickly come, looks great, names can be seen, the edges are not sharp
Received quickly, as described, beautiful quality, magnet clasp.
Everything's perfect.
Super happy with my bracelet. It's neatly engraved and looks good. Has a solid closure.
Super very nice and beautifully packed I recommend the store
The bracelet is excellent, the quality is good. To the store Thank you very much, did everything as agreed. The magnet on the bracelet is powerful, the quality of the metal is good. Thank you. Came in a box.
the product is way better than the picture! the service is amazing. don't doubt and order!
Perfect.
Very original bracelet. Engraver well made. Bracelet came Very fast.
The product is nice, with very beautiful gift box. Smells like real leather. I ordered one black and one brown, but instead of brown I got green. Disappointment is very big because I don't like green color. I contacted the store, let's see what happens. The size of the bracelet is about 21 cm. Arrived in Estonia in 20 days.
awesome bracelet. very good quality. it looks fantastic. thank you store! due to Corona it took some time until the package arrived, but everything turned out to be good and I am very happy with the purchase
The product arrived a little flawed, and the store sent another bracelet for free !! Excellent service and great product !!! Highly recommended
Nice packaging. Good quality bracelet. Names are spelled correctly.
Super nice, I totally recommend, one of the best stores
Everything is perfect, a bit late but for reasons covid-19, to which the store responded by increasing my time of protection without problems, the moment they started it came home, the very pretty bracelet, received in good packaging and in a gift box with good presentation. I recommend it 100%
The bracelet is very cute and well made. The retention system is practical (a magnet closes the bracelet). If the name were engraved rather than printed, it would be perfect
The bracelet is very beautiful. the inscriptions are engraved, so they are durable. they are written smoothly and beautiful. comes complete with a beautiful box, so the gift is the same. It's very devil.
Beautiful bracelet, super fast shipping. Good quality and the names are done well. You need to send a message to the store and tell him what names you want. I recommend it!
Beautiful, delicate, precise, good material and well wrapped.