SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good. Order sent quickly thanks by store. Sandals in size, I wear 37. In the rain, most likely, they will get wet, the skin on the sandals is unusual, budgetary.
Excellent material.
Very light and comfortable sandals size corresponds to the size table delivery fast order is satisfied
exactly like the photo they look and feel soft
beautiful sandals
Just like the one in the picture, though a little, is what my wife told me. But the rest is fine.
Excellent shoes, very comfortable, on the foot size just right
Sent fast good price
The quality is not the best, but also liked and arrived very fast
Thanks, everything's great. Soft comfortable, high instep and wide leg. I recommend
The size is correct according to the size chart, I ordered the 9,5 which is a 41 in Spain. The color is not so violet, but not bad. It's the third pair of shoes I buy from this store and they're pretty and mostly very comfortable, and they come very fast, I got them in just 7 days. The only thing I see is that velcro is white instead of a color similar to the shoe (because it looks and looks bad) and that the ankle grip is not for excessively wide ankles.
The parcel came quickly, confused that the shoes were packed only in polyethylene, but nothing was crumpled, the description corresponds, I recommend.
I bought them for work, like a sports model. Very light. Ideal if you need a closed sock.
In less than 10 days delivered to casita. I like it very much because it's very well sewn all the sandals. Good quality and price too.
lindas
Seller sent fast arrived in 8 days like only found the middle sole slippery but the sandal is beautiful.
Very light and comfortable. Excellent product.
As a gift it works. Worth what it costs
I took my mother, came quickly, sandals are very satisfied, the size approached, the quality is good, I recommend it!
Very light, mom is delighted!!!!!!!!!! How much this lightness will affect the quality and durability of the sole, will answer the time...
Like the sandal, bought as gift, I wear 38 and sandal was perfect in my foot, Hope also stay in gifted person, but the person pants 39 (number European: 41). However the sandal is very comfortable, the material is good quality. THE sandals arrived ahead of time. Finally, I am satisfied with it.
Comfortable, fits well.
This is already my second shoes. Super recommend
Thank you very much to the store! Sandals correspond to the description. On a full foot with a high rise of 26,5 cm, 44 size came up. the shoes are made neatly, very light and soft (not leather). Hope will be convenient in operation and wear-resistant. I wish you further success!
Very good quality and fast