SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love
Great dress. Girls buy.
Like the dress is a little cut and back are open. But in general like!
I ordered the size s for the parameters 81 68 86 came up perfectly, i will order from this store more! No protruding threads found, pleasant to the body :)
The dress is super, as in the picture...
I am very happy. The dress fits the description. It is very beautiful.
The product corresponds to the store's photo. Synthetic fabric, but pleasant to the body, does not shine through. There is a lining, but short. Tall and thin girls, probably better to take the size m, so that the waist was not too high. The seams are neat and smooth. The cutout in front for me is personally large, but you can easily sew. Color-nice muted green. The fabric is a little wrinkled, flowing-it looks beautiful. The store quickly sent the goods. I am very happy with the purchase. Thank you! I recommend the store and the goods.
I 've been looking at this dress for a long time, and it's good that i still ordered it. Because this is one of my best orders. The quality of the store is super. I'll order more than once. No smell, no strings protruded, the lines are all even. The color of the dress is so muted green, very calm.
Good
Nice
The dress model was pleasant, very feminine and romantic. The only thing, the fabric could be better, stiff, but due to the lining it is not felt. The lines are even, the threads do not stick out, the photo corresponds. On the size of m, took m, came well, in the waist there is an elastic band.
Excellent dress, fully consistent with the description.
Fits amazingly :) thank you
Fits perfectly, beautiful dress
The dress on the parameters 88-63-88 is excellent. To the touch is pleasant, there is a lining in both the skirt and the chest area, (if the chest is 2 but the size, you can and without a bra, nothing shines through) lightning works, no protruding threads, no smell-no. Overall satisfied, the description is accurate.
A beautiful dress, the V is quite low for me
The material is excellent!
Positively surprised! Size OK
Relatively fast delivery. The dress is normal. The material is quite dense, does not shine through. Took S on the parameters 84x66x94. The size approached perfectly. Knee length.
Beautiful
The dress is cool, for the summer is excellent, sewing good on og-89, ot-81, ob-104 m sat perfectly. personally, I liked it.
Dress-just a dream!!!! super!
Just like the picture. The fabric is very fine but it has a lining. Very happy for the price. Well sewn and good finish for the price.
Fast delivery, quality dress at the highest level, not one thread, no smell, super, recommend, thank you :)