Home Slipper Socks
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Received in good condition. thank you
Very comfortable. They're like socks. It came in time stipulated.
Delivery fast, slightly narrow (leg thin), otherwise not bad
Exactly corresponds to my expectations
Thank you, good quality socks. The parcel came quickly
Super socks! Soft, warm and non-slip! Thank you store!
This product is comfortable to wear. This product arrived in Japan very early.
Awesome warm and soft. This is an excellent purchase!
Very nice quality. I think it will be appreciated.
I'm really satisfied. The slippers are of good qualities, very soft inside for the winter they hold the ankle well. My father is very happy I will buy and I recommend. The delivery is not long but be careful take in size above. I will later put pictures after use.
Cool slippers! And to be exact, it's more socks than slippers. But they are very warm, soft and comfortable. So recommend!)
Perfect, arrived in 2 weeks in France
Really thick and comfortable. Very fast delivery.
Exactly as described, so comfortable, warm the foot. Stretch on the foot, little stretch on the leg. I bought a bigger one centimeter and they fit me perfectly.
Good product, size 43 size bought 44. Perfect My feet tell me thank you
Came quickly. thank you
Compliant Description, delivery and quality ok!
Arrived OK. Qualty Item. Good item.
Like in the picture. Tight and don't fall down. Very comfortable and not too hot as I like it. I'll order more.
This is not a sneaker, but warm socks :) On the sole are silicone drops, so as not to slip. They stick to the floor perfectly. Inside and on the edging is a simple cotton wool. If there is no cotton wool for injections-you can use from this sock :) Socks are very warm and comfortable. Recommend