SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool sneakers, fast delivery. Everything fit.
Good sneakers, bought excluded for socks at home, quite soft, not "cloud", as some wrote, but perhaps I do not have enough weight to feel this effect :) There is no smell at all. Recommend.
The quality is excellent.
Fast shipping and delivery. Product as described. Well-made, soft, lightweight and comfortable to walk in.
Everything is perfect! slippers are comfortable, soft, beautiful. Recommend
My second time order from this store! This is pts fast! Slippers are good and quality. Thank you so much!
Beautiful slaps, exactly correspond to the description and fit in size.
Color matches. Quality is good. I thought they would be even softer, but these are quite themselves. Comfortable, on a wide leg fit. Size fits.
Excellent sneakers. Shipping fast. Size fit. Thank you.
Soft thick slaps, fit on a wide leg. No smell.
Very arrived a long time ago. They're great. And very comfortable.
As in the picture, took 39-40 to its 38, a little too big, but you can wear
It is a pity that I did not receive the goods, but very quickly returned the money. Thank you.
It came in 25 days for Sakhalin. At its 38 took 42nd. Sit freely. I think it was possible to try on a smaller size. Slippers like.
Same quality
I liked slaps! I have 36 R legs but there is a big bone and the leg itself is wide, therefore, I took the size 37 R for 740 rubles. If you have a weight greater than 65 kg can knead heels!
came quickly. super sneakers. The store is the best !!!
тапки супер! подошва не скользит, мягкие, ноги отдыхают в них. с размером угадала. у меня нога 24-24.5 см, взяла 38 размер и они мне как раз. Цвет очень радостный, мои любимые тапки!
Тапки хорошие. Но зря повелась на отзывы и взяла больше размер. Оказались велики и по длине и по ширине. Придётся подарить!
Крутые! Я в них влюблена. Мягкие,удобные,нога в них спит. Цвет хаки как на фото. Мой стопа 26см,ношу 40й размер- подошли идеально. До Спб почти месяц. Рекомендую!
very high-quality slates, the sole is soft, finally I will not feel sharp stones when you step, thanks to the thickness, for a long time enough
Size fits
Ideal!
Sneakers are good, at 39-40 freely. On a wide leg more suitable! The color is beautiful, Olive.
Fast delivery good products