SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ring is very cute, I recommend the store
I do not have thin fingers, the ring sat perfectly. I will order more
Looks very stylish, the ring came very quickly, the store sent very quickly, the ring corresponds to the description, ordered under his size, I will recommend
Very fast delivery to Czech Republic, product is perfect.
Pretty fast shipping, super good quality for your price.
The ring looks super. Recommend.
Look, quite good feelings from the ring: it is made qualitatively, ordered shade, if you compare in the photo-does not differ from the shade of a ring made of 750 gold. In general, I recommend the store and the goods :)
Delivery fast, store recommend. The color is gold, it can be seen that the costume jewelry.
ok
quality as gold.
Ordered a second time. Very beautiful and in sock perfectly. From real rose gold do not distinguish thanks. i recommend.
It came. it turned out to be more in nature. and so cute.
Колечко дуже гарно виглядає від золотого не відрізниш.Розмір на 20 брала 11 підійшов.Думала що буде трошки тонше.
Product conforms to the description of the store good quality product friendly seller I recommend this seller and stores.
No comment. Thank you my brother store. It took about a month and three days for her arrival in Morocco (Sidi Ifni).
Great rings, got them in gold and silver for my husband and myself. They are so comfortable to wear and the colour did not fade at all. also the gold colour is very close to real gold so you can't really tell the difference. highly recommend the rings and store. The seller responded to all my questions. You won't regret it. They would be great to wear on vacation if you don't want to wear the real gold rings.
Excellent quality, I order a second time
The ring came for 10 (!!!) days. This is my fastest package from AliExpress. Now about the ring: ordered 5 size 2mm (for rose gold) at its 15-15,5 size. It came perfectly. On a thin handle looks very gentle. And with my wedding ring looks very nice and does not interfere with anything. This store ordered 2 rings, came together in one bag, I recommend to buy. Seller 5 points :)
The ring is satisfied and the size is the same, thank you very much, we will order more
It came quickly. Packed several parcels and one, track tracked. Corresponds to the description. M The store did not communicate.