SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great
great shiny came quickly
They're all so cute!
nice
the watch is pretty
Smaller than I thought, but it's very cute !!!! I recommend it!!!
They seem to work. The belt has magnet, comfortable.
recommendable.
Product I do not know if it is 100% because it has a seal, I believe that removing this seal it works.
It arrived before the stipulated time, very well kept and the description is accurate
The clock is just gorgeous, space.
Thanks a lot and arrived well glad
It arrived just like that but one of lis watch came in damaged on the handle will there be a way to repair it?
Can't belive for this price. I can get very nice watch. recommend this store.
The watch is nice, but average to low quality, although you can't order more for the price, it's like a plastic with the design glued above the steel skeleton (second photo shows that detail), that clock termination is mediocre, it still works. The strap is stainless steel with a magnet on the tip allowing it to fit the size of your muñeca We hope it will last long, we think it would be better quality, it was a birthday present for my daughter I ordered on 20/08/20 and 30/11/20 came to my hands.
Watches are nice, but nicer in the advertisement video. Also, colours are brighter in the advertisement. The surface of the glass is diamond cut, as in store description. I noticed that the ref watch that I ordered is more clearly cut in diamond shape that the other one blue watch.Order came very slow in Romania, in 83 days. Anyway, I am satisfied that order finally arrived.
Beautiful watch, really fast shipping. Quick tip: there's a protective covering on the magnet that holds the watch closed. Revive it and the magnet will have a stronger hold. I love how adjustable this watch is since I have small wrists. I now have four of these awesome watches.
Excellent Product arrived well packed. Thank you very much
The watch is beautiful! Look great! Very satisfied with the order! Delivery to the point of issue at the cash register of the store "Pyaterochka" in just 3 weeks. I recommend the goods and the store.
Gorgeous, and after many trudach finally to me arrived♡♡♡ I am zachwycona !!! Strap magnet. What convenient <3 Good store! Solid Contact: *
Super satisfied
Beautiful watches, as in the picture, the store is very responsive.
Same as description
great buy especially for young girls
Beautiful watch