SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
They are very beautiful and very simple to connect even while the application is in English.
Good
Arrived in very good condition and long before time Comes with everything and its chargers
Perfect condition is brand new, overall very happy with the product clean tidy and keeps you connected love it
I have a problem with my wife now, so I don't try it, but thank you very much for fast shipping. It came 15 days before the specified date
I haven't tried it but it's beautiful
Everything came safe and sound. Very beautiful bracelets!! Thank you very much
My boyfriend and I purchased these bracelets because of our work schedules; I travel a lot and he works odd hours. This bracelet is perfect for sending messages to one another through customized codes. We've never used the in-app chat features, but I like that it's an option. I also like that you can customize codes and colors. The battery lasts several days between charges. I love this bracelet, it never fails to make me smile when I get a buzz from my partner.
I absolutely love these! My boyfriend and I don't get alot of time together so these are perfect. Only downfall is that it stops working if your more then 8ft from your phone.
Looks exactly try as seen. Does what it's supposed to, it's just the app part and getting everything configured is what takes a little time lol. It buzzes when my partner taps it, it even picks up on accidental touches lol
I liked it arrived intact but the batteries don't last at all
I liked it but I kind of knew her
Excellent rapidity and beauty of product... As shown in the perspectives, I still do not check them but I will already comment on it
Good service
AAAAAAMAZING
Thank you for fast delever , so nice
❤️❤️❤️
Beautiful bracelets arrived in perfect condition
the device works, it's OK.
My boyfriend and I have recently become long distance, and got these bracelets to mediate that. They work so well to help close that space. The app works perfectly most of the time, though there is an occasional glitch saying one of us is disconnected though we can still send and recieve taps. I usually only have to charge it once a week, despite using it super often.
I got these for me and someone else to stay connected while we couldn't see each other during the pandemic. I found them very accurate and didn't matter how far away we were from each other. The app was nice and we both liked the personalization of the app and color
Very nice.
The bracelets are too beautiful very well finished, each bracelet in its own box with the instructions, pills and a nice card without forgetting a cardboard bag to put the two boxes in it I am very satisfied