SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
better than I expected
It's just like the picture. The chain is pretty thick and long. Very fast!
Product arrived in the expected time, and met all my expectations. Very good quality and better than expected :)
Looks lovely well detailed shiny surface etc. Looks just like the pictures. Totally recommend it!
It arrives in perfect condition and on time, it is very beautiful and detailed.
They are pretty (good long) and look good quality for the price they have, arrived before scheduled
The parcel came quickly to Canada. The necklace has a thick, strong chain and the backside is polished. The pendant has some weight, and the engraving is detailed although slightly rough to the touch. Overall a good necklace for a good price. I recommend to buy. The necklace can be worn by both male and female.
Really good quality and has a little weigh to it :)
the size, the details, im really happy about this purchase
recommend the tarot is really big and it’s nice 10/10
It's bigger than I imagined, it has a beautiful shine and the chain looks very good quality
The pendant looks great, but the clasp on the chain doesn't close so I can't wear it
Super pendant! Very high quality, I like that it is quite heavy and the suspension itself is long. One drawback-in certain light and perspective, the pattern is poorly visible
Just get it homie!!!!!! I’m in love with this necklace and I feel so god damn cool wearing it, it’s not make of that dinky metal that makes your skin green,,,,, it actually has weight to it. The pictures are super accurate to what you’re getting, and shipping took like two weeks.
The material is metal, the pendant is not heavy. Very beautiful. I want to draw your attention to the fact that, the picture itself will not always be clear, but it depends on the game of light. You look straight-the picture is clear, on the side-like a film of negatives from the camera. The quality of the trim is excellent. From China to Moscow region It came in 25 days. I ordered 3 pendants at once, 2 of them with a chain, everything is super! Thank you very much store!
I ordered 7 of my favorite arcans at once. They look beautiful, the engraving is clear. Very happy with the purchase
Very beautiful pendant. Neat and accurate map image!
The tarot pendant ist really big. The chain looks good too. The quality seems very decent for this low price. I’m very happy! I wonder if the necklace will stay golden.
Pretty good I love it, if you get a box chain, it hangs quite low because there is only one attachment point so keep that in mind.
I fell in love with the chain! Massive and high-quality. Very quickly all sent :)