SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Perfectas. Size well. Sent fast I recommend
Great
everything all good!!!!
Perfect !!! magnificent!!! Highly recommended store!
Fits perfectly
Excellent quality, go in size:
Parfait, excellent, génial ! Sabots conformes à la description du vendeur. Très belle qualité, fabrication irréprochable, exactement comme ceux de la marque cr.. Taille française 42, sur la semelle taille 8-10 (M8-W10), parfait, exactement ma taille, ni trop grand, ni trop petit ! Et en plus, 2 petits cadeaux du vendeur . Je suis très satisfait. Expédition immédiate, reçu en France avec suivi en 11 jours, livré à domicile par transporteur. Article de qualité et vendeur très sérieux. Article et vendeur hautement recommandé +++ == Thanks to the store for the speed of shipping and the quality of the product ! Many thanks for gift ==
worth every penny
Fast shipping-all OK
very good
good product!! sizing is accurate!
Excellent quality. I 've already bought 2 times in this store and I 've had no problems.
Zoals beschreven
ok
Perfect. Just like the pictures. Plus a little present. They arrived in 9 days. Highly recommended store
top
Fast delivery. Thank you
Super comfortable
I love it
Always ask one or two larger than you your usual wear.
Slippers of excellent quality! Expected the worst, but they really like-neat, odorless, without glues!! At 38 size fit. remained satisfied!
Delivery fast, packing is good, all whole, not wrinkled. Ordered according to the ruler, the size approached well, on the leg sit comfortably! I am happy with the purchase, thanks to the store! The store is sociable, prompted with a choice.
All whole, the store sent on the first day, everything corresponds to the description, the quality is excellent, light, on the leg fit well, recommend the product and the store!
product was awesome i ❤
Fit straight optimally. Soft. Like Crocs. Took to walk around the garden. In principle, Normas.