SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good and it came fast.. very accurate
perfect, thanks
Great product. Very durable.
Arrived fast, quality quite good
short for my liking but very nice
Normal compression belt :)
Love
Good
Not cover all the abdomen, but is good to train. Is good use with some fabric underneath to not hurt.
For its price, the quality corresponds.
I like this belt very much. I recently lost 150 pounds and am currently trying to change my stomach shape. I really like that it helps posture.
The trainers are of high quality. When I received this item, I was pleasantly surprised. Very comfortable and just right, after a few hours of wearing it, I already know that it has changed a lot. The design is great because I can wear it under gym clothes or pajamas, and no one knows that I am wearing it. This material is very comfortable and my sweetness is significantly improved when wearing it, which makes me feel that I will get more benefits than exercising alone. It won't appear outside, so you don't have to pull or adjust it often...I never thought about making such a change. Highly recommend this! !
super fast delivery
I recommend the store. It's a great product.
The item arrived fast, doing the job holding my back and helping me while training in keeping my back upright. I suffer from lower back pain and it really saves me during training
I bought this product for back support. It fit great , the minute I put it on it gave me so much relief. It also clinch my waist given me an hour class shape. I highly recommend this product . Great price as well!!!
I love this waist trainer! At first, I didn't know which size I should choose. Later, I asked the customer service. The size recommended by the customer service was very suitable and I like it very much. The elasticity of this belt is also very good.
Its function is surprisingly comfortable! When I sit down and stand up, it does not roll or drop on me, which definitely helps shape my waist. It fits the size and the Velcro holds it together nicely. The price left a deep impression on me! For reference, my waist circumference is 63cm and my weight is about 99 pounds. Most of the fabric is placed on my belly.
Belt received thanks, everything corresponds to the description
Very good, thank you
Ok
good but not as i wished
Good
It is exactly as described.
great product, arrived in time