SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very light weight and comfortable
ok
beautiful as seen in the displayed picture, take normal size of wearing without socks but a size up if with socks, very light and a must have
Very good thank you, it was what I said
comfortable with heel support
Excellent quality, fast delivery before offered, 100% reliable store, would buy other color again
As the description is, I love them are very comfortable and they help me a lot for exercise or work
Excellent, they arrived very quickly in Querétaro, it is the second time that I buy these shoes for my mother, they work very well for her foot pain problem. I recommend them widely.
I love them is the second time I buy them, they are too comfortable
Very comfortable, I recommend ordering. Good sole, you walk like padding.
Excellent and comfortable ! Great price for this value! Fast shipping too! Thumb Up!
I loved super comfortableExcellent ProductP Me finished the Shoop now only AliExpress
As the image, comfortable, good product, excellent as it can be used not only as tennis shoes but as shoe at least in this color, it is easier to put your foot in than in other similar models
Very nice…feeling more comfortable when I wore it. Light weight shoe. Really good
Too big, shipped fast
Perfect! For foot 38 france! Took 40 to be comfortable!! Discreet black color! Perfect store Fast sending!!!
Excellent.
I loved them very much. The product arrived in good condition and in time as seen in photos and if I got right in my numbering, I will buy another pair of different color again
Very beautiful and comfortable. Arrived before the deadline. Should have bought a larger number. Got a little tight. But I'll see if he loosens up a little.
Love! Bought two. Black and gray.