SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They come a little big very well super comfortable
gorgeous
Super and beautiful
Very rapid arrived. I am very glad they fit perfectly. Recommend store
First time such fast delivery. Packed well. So nice! Shoes as in the description. Goes size in size, light, comfortable
Excellent product. Very fast and expeditious delivery.
Same as photo, comfortable, wear number 38 and bought 39.
Very comfortable like Thanks
Until all clas
Many thanks to this store and store. I 'd like to give them 10 stars if I could. Very cool service. The product fully corresponds to the description. Once again I want to note the seller, after the first order did not fit the size, the seller sent me another parcel with my size. And everything is very suitable. If possible, I will only contact you. Thank you. I love you. I advise you to order from them-you will not regret it.
Very good and great quality, recommend
Awesome product reached perfectly.... I recommend store.... truly comfortable
Excellent very nice slippers
Only 25 days to arrive, very fast. Thank you.
The parcel is very satisfied, the size approached the leg as it should, there is no unpleasant smell, the sole is not soft does not fail. Failed only the post of Russia.
Thank you, you arrived in time and perfect
Loved, tennis is is exactly as Half, very comfortable. Arrived earlier than expected. All perfect. Recommend and buy again.
It was an excellent purchase. my expectations were good. i liked MX the model, color, I had no problem with size. very comfortable. it's equal to description. Recommended
Very beautiful & comfortable shoes,it fits me perfectly.100% satisfied.Thanks store.
Same as description, I arrive in less time than Q had been indicated