SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mom is very happy. Boots are very light. Thank you
That's great for me.
Condition really good and Fast delivery. I'm satisfied.
Arrived Super thank you!
Interesting boots! There is a place for a warm sock, light, without defects
Thank you very much for the boots. I worried about the size, but it perfectly fit. The store is good, I recommend.
The second time I order such boots from this store, but decided to take on a larger size, three years ago I bought Black and now I ordered Gray. Ran in them three winters, they are warm, very light and do not get wet, the leg is like in slippers. I forgot all my leather and Uggs, believe me, I have enough, it's just that these guys make me feel better. Thanks to manufacturers and store! The order came quickly.
The product is good!!!
Light, warm boots.
Delivery is faster than stated. The quality is satisfied.
беру первый раз,в основном из-за платформы,так как каблуки не ношу ,а такая форма очень удобна,посмотрим как будут носиться
Заказала 6.08.20, товар доставлен 19.08.20 в Якутию. Спасибо продавцу за быструю доставку, тёплые, лёгкие, размер соответствует, удачи и процветания.
Нам с дочкой очень понравилось!
Thank you very much for the boots they are excellent at 38.8 times Russian took 9.5. Just right. But disgusting insoles and defective these are shit insoles.
Fast delivery, good boots)) size in size
Light, color beautiful-dark, delivery fast. In the sock to check yet there is no possibility
Boots are warm, look like in the picture. The sole is made of soft plastic, I hope it will not slip in winter. Purchase is satisfied, thank you to the store!
They're beautiful!
Great product, my wife, arrived in 27 days
I am very satisfied with the product
Looks cute
The size of the foot 25,5 ordered 9,5 were tight, it was possible to order a larger size.
Excellent boots! They are so light that they do not feel at all on their feet ordered two pairs, everything is fine. For mom took 8,5 on her 37-38 size.
Boots were just right many thanks to the store for the good quality of the goods! I recommend!
The boots are good, light, comfortable for the winter itself.