SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent Product
Super. Battery last long. Recommend
The delivery is very fast. Packaged neatly. The store is polite, makes contact.
Cool headphones, the sound is excellent, the store packed the headphones in the zip lock package, I recommend
The store is super, the headphones work perfectly. Recommend
Everything is fine, came fast
The article is good value for money it is good for me say that I am satisfied with the delivery free and quickly compared to before despite all the product is beautiful
Great. Conform to the description. Comfortable and it holds very well in the ears. A very good price!!!
Headphones are very cool. the sound is good. The color is Matte. I really like it. I recommend
Super buy not the first time, delivery mega fast .. I recommend the store!!!!
Excellent product, and the store is excellent, I recommend
Everything came quickly. Well packed, reliably were clogged. During the delivery nothing happened to them. I didn't even have time to discharge. Cool headphones. The sound is simply chic, as for such a price. Very pleasantly surprised. I recommend the store. My grade 5⭐
Headphones received, work, good sound. But the goods went almost 2 months, it is very long. Color Super!!
Delivery days 20. Both headphones work, cheers))) to the touch very pleasant, the sound is good, you can on the phone quietly on, a little too big. I figured it out with the connection. I wonder now how much the battery holds.
For its price is very good, but very large in the ear.
Steep headphones, I order the second time for gifts. Good sound. The only thing you talk about is a little interference. But listen to music or watch the night series, just super!!!
Headphones for their cost are excellent. well packed came. But it was difficult to connect to the Samsung (with the 3rd attempt it turned out)
For now it works very well and they are beautiful
Sooo fast delivery I recommend the store, I will order more .. Loud comfortable good .. Good packaging was securely sealed .. Give 5 stars
Thank you. Work.
Awesome!
Good headphones! the sound is not bad!
Very fast, the product is ok, recommended for use
Very well packed, arrived undamaged. Good sound quality, I’m very happy. Thanks!
very nice sound base is OK, quality is good, love this purchase and the color just like what was described.