SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watches is super
The watch came on, work, through the Bluetooth with the phone connected
so cute! as it says in the specifications. physically it is very cute. The store shipped it fast. I think I'm going to buy another one for my husband. x the price is good
it went pretty quickly, despite the fact that it got under the holidays, thanks to the store, it works fine
All as in the description, the packing is reliable.
The clock came quickly in 9 days, which was not expected. Included and work. For such a price, the watch is not bad, two straps. I connect, by function everything converges as in the description. I recommend for such a price no need to think twice.
Loved, arrived within agreed
The whole box works, they connect quickly, I recommend
I received this FITPRO SMART WATCH on the 14th Sept one week after purchased. Thanks to the store for using better postal services now. This watch is amazing it have so many functions. Heart rate, exercising, walking steps, music, phonebook up to 10. It came with a magnetic charger it's been 2 days. since I charge it already. The watch look more like an Apple product.
Article conforms to the description. Do some gadget. To test to see if it works properly. For now it's in charge.
Seller for sale and clarification, beautiful watch best possible perfect super indicate. Arrived very quickly.
Only had it for a fews day. So far the battery life seems good. The features seems to work great. Pretty much the same as a Apple Watch but only a fraction of the price.
Excellent watch, very good look, something insecure maybe from the integrated Horn, something could leak inside. But otherwise all good.
Super Watch. Seller clever. It came quickly. Packing is cool. Thank you.
Very beautiful. like photos watch really is show…
Came quickly, in just 10 days everything is whole, work! For its price, an excellent watch
Superb, I love it!!! Received in 1 week!!! Comes with 2 bracelets, 1 in gray rubber and 1 in metal. Nice quality. To see in time but today I am satisfied and the use is very simple and intuitive
Got everything right and well packed. Cost-effective. Comes with the main functions of a smartwatch and is easy to set up!
The watch was delivered faster than expected, the quality looks good, after 24h of use I am rather satisfied.
Excellent watch. As described on the page. It serves to call, receive call, messages. It measures body tension, the steps you walk, listen to music. The truth is I give you my 5 stars⭐️ Because he does everything he describes in the description. Very good communication with the store and very grateful x your excellent and great work. I'm really glad. Also arrived before the scheduled time. I recommend this good service. I hope they buy because this contraption is worth a lot.