SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Description corresponds.
Very nice and thick pants. Very warm!
Pants are good, I'll order more.
Pants of good quality, ordered for mom. Thanks to the store!
Quality is satisfied. Warm. Ordered in a different color.
the size fits well
Warm
Very nice and warm. It's just like the one in the picture. Ideal for winter.
In fact, sports pants with a small insulation.
Pants are very good! The quality is excellent, the pants are warm. In general, pants for 5+! Thank you
OK
The description of the goods is accurate, it was sent on the day of the order, to Kaliningrad, the delivery took 13 days. I did not communicate with the store, there was no need. Sewn qualitatively, on a good pattern, threads do not stick out. Pants are very pleasant on the body, the color is amazing, not bright, as wanted. Inside the fur is artificial, but very pleasant, not electrified. Definitely recommend for winter.
The parcel was received quickly. Pants are made of warm jersey, inside is artificial thick Fur, the pants are very warm. The size corresponds to the size grid of the store, sewn qualitatively. thank you!
On ROS. 42 size ordered L, the length approached, but on about 92 cm it was possible to take and smaller. Height 159 cm and came out back to back. The pants are very thick, but cold wind blown, well will be in cold but quiet weather.
I took L to my size S/M (RUS 42-44), with an increase of 172 cm (т-65-б-92) L is excellent in all respects, but, I still want to size more to be freer. On quality-fire. That's why I'll order more. I think in these pants in winter I will not freeze.
Excellent has been looking for a long time in the cold immediately on the street to jump out I order more
Judging by the weight and volume of the parcel, I thought that there was a jacket, not pants. I 've never seen such a thing, pants and a whole coat inside, it seems that for sports at the North Pole, straight heavy fur in the middle. Pants are very high quality and you are definitely not a guarantee.
Thank you, everything has come up