SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Ok
well made product. Definitely worth the money. Recommended product and store
The goods arrived on time and fully consistent with the description. Made with high quality. The shoes look great and very comfortable. Excellent buy at this price.
Good product
They just got home and I already have them on. It is difficult to assess the quality of the material of these boots, but curiously I find them very comfortable. Waiting to see the durability of the materials.
Light and comfortable consistent size.
Super. Comfortable shoes
It's very cool.
Product excellent comfortable and lightweight
Ok
ngl, I had no hope for these, but damn I was wrong if you don't mind minor imperfections (airbubbles on the soles etc) these are really nice! not too heavy, wrapped very safely for travel and good material! will update once I've worn them
And like all Well
Everything is fine, but in minus weather the sole is blowing. But also in cold weather I did not intend to wear
They are perfect, the sole, seams and glue are perfect, it remains to be tested and see if the size matches, they are not for me, but they look great. I bought a 44 for a person wearing 43 because I read it in the comments. They arrived before the estimated time.
Best boots ever! Very sturdy! I’m very happy with the purchase
It surprisingly it was well worth! They fit well & are actually quite comfortable. Thanks!
The photos look a little richer, or something. Just in case I took a larger size on the floor and what is depressing, they came to the floor size larger. It turns out that you can trust the size. But the trouble is, they are narrow. Press from the inner foot of the foot, and if you consider that I ordered a larger size, then...
fits really well, really comfy
In my 43 ordered 45.but on a thin sock Butt. warm sock will not be dressed. on wearing in the frost you can not calculate.
It's not so obvious to find shoe at his feet;-) Great shoes! Lightweight, beautiful finish, easy and comfortable lacing. The size is EXAX. I highly recommend this store.
Excellent as described.
Excellent quality
Good product, they're tough. The price is amazing and good store.
I love boots; The first impression is that they are of very good material, elegant and very comfortable!. Thanks
Conform to the description and comfortable to wear. I strongly recommend this product and the store.