We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sebastian7 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sebastian7.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The build quality was pleasant, the sound is completely satisfied, the volume is enough
Everything is super everything is fine. Recommend store :)
Excellent Product considering the quality/price ratio. Recommend!
Received the goods very quickly. Quality is good. Recommend store
Everything was in order. Got the email from the store when the product arrived at the airport in my country. Earphones work perfectly. I recommend it.
Very fast shipping.
Headphones are good, everything works, calls are answered, their functions are performed ..
my 2nd order. love it. came within 9 days
Very good quality product. Seconds set I buy for how good they sound. They arrived very quickly.
Headphones is good, bass saturated, deep
Came with a charge of 100%. The quality is excellent, the sound is chic. There are additional tabs, soft, ears do not get tired. And of course, all the case is great!!! Thank you for your promptness!
Excellent for your money
Well I get to Peruvian in 15 days about the quality and the surround sound is superior!
Good thing. Thanks. Azerbaijan arrived in 15 days
Packaged in original box. Happy to open :) Recommend!
amazing sound quality. very good and super fast connection
All of it! It's fast, is visually is great!
Parcel tracking service for two weeks in Mukachevo, whole box, packaged, but safe. The sound quality is normal, feel strong Mids, but for this price is expected. Take to the gym, shopping happy. Recommend.
Sound-good, price reasonable, and besides, cover and a few tips included :) Tried running with it and did not fall off :)
Good earphone, Recommend store
Quality is nice with good bass. Recommend store, good quality stereo and bass.